Order FAQs

Quick answers to the most common questions about your order.

I don't have the tracking number for my order: what should I do?

Contact us by emailing help@nutripetplan.com with your order number (NPP) in the subject line — our customer care team will help locate your shipment.

I have the tracking number and I'm having a problem with my delivery.

If your delivery is with VASP, please call +351 211 247 171. If it's with Correios Express, please call +351 229 762 810. If you still need help after contacting the carrier, email us at help@nutripetplan.com.

I'm not getting a response on WhatsApp; what should I do?

Our veterinarian, Dr. Joana, is away on leave from September 28th and will return on October 10th. For any questions about your order or requests, please email help@nutripetplan.com.

I'm having a problem with my order—adding products, completing the purchase, or another issue—what should I do?

Please send an email to help@nutripetplan.com with a screenshot and an explanation of the problem. Our customer support team will assist you.

Thank you for your understanding