Terms of service

Terms of Service
Last updated: January 29, 2025

Welcome to NutripetPlan.com. By accessing and using our website, you agree to these Terms of Service. Please read them carefully before making any purchase.

1. Definitions

  • NutripetPlan: An online platform dedicated to selling products for pets.
  • User: Any person who accesses the website, regardless of making purchases.
  • Customer: Any user who makes a purchase on the website.
  • Products: Items available for purchase, including food, accessories, and other pet products.

2. Acceptance of the Terms

By using this website, the user declares that they are at least 18 years old and accepts the Terms of Service and the Privacy Policy.

3. Registration and Account

  • The user can register to facilitate future purchases.
  • The customer is responsible for maintaining the confidentiality of their login details.
  • NutripetPlan reserves the right to suspend or cancel accounts in case of suspicious activity or violation of these terms.

4. Products and Prices

  • The prices displayed include VAT at the applicable legal rate in Portugal.
  • The availability of products may vary, and NutripetPlan reserves the right to discontinue products without prior notice.
  • Product images are for illustrative purposes only.

5. Payments

  • We accept payments through secure methods such as credit card, PayPal, and MB Way.
  • Order processing will occur once payment confirmation is received.

6. Shipping and Delivery

  • Deliveries are made to mainland Portugal and the Islands.
  • The estimated delivery time is provided at the time of purchase but may be subject to changes due to external factors.
  • The customer is responsible for providing an accurate delivery address.

7. Returns and Refunds

  • The customer has the right to return a product within 14 days after receipt, in accordance with the Right of Free Resolution.
  • Only unused products, in the original packaging and in perfect condition, will be accepted for return.
  • Refunds will be processed using the same payment method as the original purchase.

8. Warranty and Complaints

  • Products are covered by a legal warranty against manufacturing defects.
  • Complaints should be communicated through our customer support.

9. Liability

  • NutripetPlan is not responsible for damages resulting from the improper use of the products.
  • The website may contain links to third-party websites; we do not assume responsibility for their content.

10. Changes to the Terms of Service

NutripetPlan reserves the right to modify these terms at any time. The updated version will always be published on the website.

11. Governing Law and Dispute Resolution

  • These Terms of Service are governed by Portuguese law.
  • In case of a dispute, the customer may resort to the Consumer Dispute Arbitration Center.

If you have any questions, please contact our customer support.

Thank you for choosing NutripetPlan!