Legal notice

Last updated: 15 October 2026

In compliance with applicable e-commerce and consumer-protection rules, we provide the following information about the entity responsible for the website nutripetplan.com.

1. Provider identification

  • Name: Purrmi, Lda. (trading as NutriPetPlan)
  • Tax no. (NIF/NIPC): 516506269
  • Registered office: Praça Prudêncio Vaz Cerreiro 160, 2380 Santarém, Portugal
  • E-mail: help@nutripetplan.com
  • WhatsApp: +351 916 105 837 (we do not have a telephone line)
  • Customer service: Monday to Friday, 9:00 to 18:00 (Portugal time)
  • Commercial registry and share capital: [to be completed by Purrmi, Lda.]

2. Activity

Online sale of food, accessories and other pet products to consumers in Portugal and Spain.

3. Intellectual property

All website content (texts, images, logos, trademarks, design and software) belongs to Purrmi, Lda. or its respective owners and is protected by law. Reproduction, distribution or commercial use without prior written permission is prohibited.

4. Use of the website

Users agree to use the website lawfully and in good faith, without harming its operation or third-party rights. We do our best to keep information accurate and current, but we do not guarantee it is free of errors or interruptions. Information about pet nutrition and health is for information only and does not replace a veterinarian's advice.

5. External links

The website may link to third-party sites, whose content and policies we do not control and are not responsible for.

6. Complaints and dispute resolution

  • You can lodge complaints in the Portuguese Electronic Complaints Book: www.livroreclamacoes.pt.
  • Alternative consumer dispute resolution body: Centro de Arbitragem de Conflitos de Consumo (www.cniacc.pt).
  • EU online dispute resolution platform: ec.europa.eu/consumers/odr.
  • Customers in Spain may also contact their autonomous community's consumer services.

7. Governing law

This notice is governed by Portuguese law, without prejudice to the mandatory consumer-protection rules of the user's country of residence.

See also our Terms of Service, Privacy Policy and Refund Policy.