Order FAQs

Quick answers to the most common questions about your order.

I don't have my order's tracking number: what should I do?

Contact us by emailing help@nutripetplan.com with your order number (NPP) in the subject line — our customer care team will help locate your shipment.

Tengo el número de seguimiento y estoy teniendo problemas con la entrega

Si su envío se realiza a través de Correos Express, debe intentar gestionarlo en este enlace: correosexpress.es/es/atencion-al-cliente/contacto/atencion-al-cliente. Si tras contactar con la empresa de transporte necesita ayuda, envíe un correo electrónico a help@nutripetplan.com.

I'm not getting a reply on WhatsApp, what should I do?

Our veterinarian, Dr. Joana, is away on leave from September 28th and will return on October 10th. For any questions about your order or requests, please email help@nutripetplan.com.

I'm having a problem with my order — adding products, checking out, or something else — what should I do?

Please email help@nutripetplan.com with a screenshot and an explanation of the issue. Our customer care team will help.